Help With Your Order
Need to check on the progress of your order? Is there a problem with the goods we've supplied? Read on for further information.
I Have Not Received My Order
There are several reasons why an item you ordered may not have been received:
Missing or delayed order
Delivery usually takes 1-4 working days from receipt of payment depending on the delivery option chosen. We will notify you if there is any delay or longer delivery time. If you believe your item has been lost or delayed, please contact us.
Item temporarily out of stock
If an item goes out of stock and we expect to receive new stock within a reasonable time we will hold your order and dispatch the item to you as soon as stock is available.
If an item becomes unavailable or is discontinued by the manufacturer, which means we are unexpectedly unable to fulfil your order we will email you to let you know. If we are unable to fulfil your order or offer a suitable alternative then we will issue an immediate refund if your payment has already been processed.
Payment declined or not received
If we cannot process payment for any reason, we will email you to let you know and ask you to access your account and update your card or bank details as necessary.
I Want To Return An Item
All items supplied or repaired by Lektronix are fully tested (subject to part supplied and test rig availability) and carefully packed before shipping, including the use of anti-static bags/wrapping where applicable. If we receive no communication from you, within 7 days of delivery, regarding any problems with the Goods, you are deemed to have received the Goods in full working order and with no problems.
If you wish to return an item for any reason this should be reported to Lektronix International Ltd within 7 days of delivery and the item should be returned for assessment/inspection. Lektronix International Ltd is not responsible for paying carriage costs. We will only authorise the return of an item in the following cases:
Faulty when received
You may return any item that was faulty when received. We will exchange the item or repair the item if an exchange is not available. If we are unable to replace or repair the item then we will refund your payment.
Damaged in transit
You may return any item that was damaged when received. Under no circumstances do we accept responsibility or liability for damaged goods unless the Purchaser notifies the carrier at the time of delivery. If Goods are damaged in transit and the damage is apparent on delivery, the Purchaser should sign the delivery note to the effect that the goods have been damaged. We will exchange the item or repair the item if an exchange is not available. If we are unable to replace or repair the item then we will refund your payment.
You may return any incorrect item sent to you as a result of our error for a full refund. We will replace the item or refund your payment once we have received and processed the item. In these cases we will arrange collection of the item at our expense.
You may return any unopened item within 7 days of receiving it, however this will be subject to a 50% restocking charge. We will refund your payment, less the restocking charge, once we have received and processed the item. Note: We will not refund or exchange an opened item unless it is faulty, or if the incorrect item was sent to you through our error. We will only refund carriage charges if the return is a result of our error.
Please note Lektronix does not permit the return of, or offer refunds, for the following products:
- Any product that is custom configured to your specifications.
- Any software products.